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What Coffee and Mugs can reveal about your company culture...

Today, I would like to ask you few questions about this beverage which can literally make or break a company culture. Reflecting on my...

The SUPERPOWERS of HUMAN-CENTRIC approaches.

Today, I would like to share with you what organisations could gain by putting employees and customers into their driving seat. Before we...

RELEVANCE! The #1 fight that every organisation should take on!

Find out why it matters to strive for relevance on 4 different levels more than ever before. If we take a close look at what makes an...

When Customer Experience meets Agility!

Find out in this issue the relationship between great Customer Experience and long term success, along with the associated benefits of...

The Internet Of Things: Embracing it or Staying away from it?

Discover in this issue what is the Internet of Things, its fields of application along with its benefits and potentials threats to both...

Customer Experience, more than just a buzzword...

Discover the advantages of customer experience, why does it matter now, how other companies are doing out there in implementing it along...

4 in 10 not happy with Luxembourg customer service.

Wort publication Mobile phone operators and telecommunication providers are among the worst culprits for customer service quality in...